Business Name: A Slice of Heaven Travel
Independent Travel Broker: Tracy Ferdinand
Email: tracy@asliceofheaventravel.co.nz
Effective Date: 17 May 2026
1.1 A Slice of Heaven Travel (“Broker”) acts solely as an agent for third-party travel suppliers (“Suppliers”).
1.2 The Broker does not own, manage, control, or operate any flights, cruises, accommodation, tours, transport, or insurance products.
1.3 The Client acknowledges that all bookings are subject to the Supplier’s terms and conditions, which the Client agrees to be bound by.
2.1 The Client authorises the Broker to:
2.2 The Client warrants they have authority to act on behalf of all travellers listed in the booking.
3.1 All pricing is subject to availability at time of confirmation.
3.2 Prices may change due to:
3.3 The Broker reserves the right to correct pricing errors at any time prior to ticketing or final confirmation.
3.4 Quotations do not constitute a binding offer.
4.1 Deposits are non-refundable unless expressly stated otherwise.
4.2 Full payment must be received by the due date specified.
4.3 Failure to pay may result in automatic cancellation and forfeiture of funds paid.
4.4 The Broker accepts no liability for medical expenses incurred onboard or ashore.
5.1 The Broker charges non-refundable professional service fees including (but not limited to):
5.2 Service fees are earned upon commencement of work and are non-refundable under all circumstances.
6.1 Amendments may incur:
6.2 Cancellation penalties are determined by Suppliers and may be up to 100% of the booking value.
6.3 No refunds will be provided for unused services once travel has commenced.
7.1 If a Supplier reclaims commission due to Client cancellation, amendment, chargeback, or non-travel, the Client agrees to reimburse the Broker for the full amount of lost commission.
7.2 This obligation survives cancellation and completion of travel.
8.1 The Client agrees not to initiate credit card chargebacks where services have been provided or where Supplier terms apply.
8.2 In the event of a chargeback, the Client agrees to indemnify the Broker for:
8.3 The Broker reserves the right to pursue debt recovery action.
9.1 Comprehensive travel insurance is strongly recommended and may be mandatory for certain Suppliers.
9.2 Failure to obtain adequate insurance is at the Client’s sole risk.
10.1 The Client is solely responsible for:
10.2 The Broker accepts no liability for denied boarding or entry.
11.1 The Client acknowledges that travel involves inherent risks including but not limited to:
11.2 The Client voluntarily assumes these risks.
12.1 To the maximum extent permitted by law:
12.2 Under no circumstances shall the Broker be liable for loss of enjoyment, loss of opportunity, or travel disruption beyond its control.
13.1 The Client indemnifies and holds harmless the Broker against all claims, losses, liabilities, costs, and expenses arising from:
13.2 This indemnity survives termination of this Agreement.
14.1 The Broker is not liable for failure or delay caused by events beyond reasonable control, including but not limited to:
14.2 No refunds will be made beyond amounts recoverable from Suppliers.
15.1 Where services are supplied to a consumer in New Zealand, the Consumer Guarantees Act 1993 applies.
15.2 Where services are acquired for business purposes, the parties contract out of the Consumer Guarantees Act to the fullest extent permitted by law.
16.1 The parties agree to first attempt mediation in New Zealand before commencing legal proceedings.
16.2 If unresolved, disputes shall be subject to the exclusive jurisdiction of New Zealand courts.
17.1 Payment of a deposit, electronic confirmation, or written approval constitutes acceptance of this Agreement.
17.2 Electronic communications satisfy legal signature requirements.
18.1 If any provision is found unenforceable, the remaining provisions remain in full force and effect.
19.1 The Client acknowledges that A Slice of Heaven Travel collects, uses, and stores personal information for the purpose of arranging and managing travel bookings.
19.2 By signing this acknowledgement, the Client consents to the following:
Personal information may include (but is not limited to):
This information will be used solely for purposes related to travel services including:
The Client understands that personal information may be shared with third-party travel suppliers including airlines, cruise lines, tour operators, accommodation providers, and insurers in order to complete travel arrangements.
These suppliers may be located outside New Zealand, and their use of personal data may be subject to foreign Storage & Security privacy laws.
A Slice of Heaven Travel will take reasonable steps to protect personal information from loss, misuse, or unauthorised access.
Client Rights
Under the Privacy Act 2020, the Client has the right to:
To Be Read in Conjunction with Independent Travel Broker Agreement. This Addendum forms part of the Independent Travel Broker Agreement between - A Slice of Heaven Travel (“Broker”) and The Client (“Traveller”)
1.1 The Broker acts solely as an agent for cruise lines.
1.2 The Client acknowledges that the cruise contract is between the Client and the cruise line, not the Broker.
1.3 All cruise bookings are subject to the cruise line’s Passage Contract and terms and conditions.
2.1 Many cruise fares involve non-refundable and non-transferable deposits.
2.2 Cancellation penalties may increase progressively and may reach 100% of the cruise fare.
2.3 The Broker is not responsible for cruise line cancellation penalties.
2.4 Promotional fares may have stricter cancellation conditions.
3.1 Cruise itineraries are not guaranteed. Ports may be omitted, substituted, or changed due to:
3.2 No compensation is payable by the Broker for missed ports or itinerary changes unless provided by the cruise line.
4.1 Cruise ships operate private medical facilities. Medical services onboard are chargeable and not covered by standard public healthcare systems.
4.2 Emergency evacuation or ship diversion costs can exceed tens of thousands of dollars.
4.3 The Broker strongly recommends comprehensive travel insurance covering:
4.4 The Broker accepts no liability for medical expenses incurred onboard or ashore.
5.1 The Client warrants that all travellers are medically and physically fit to cruise.
5.2 Failure to disclose medical conditions may result in denied boarding without refund.
5.3 Some cruise lines require medical clearance forms.
6.1 The Broker is not liable for financial loss resulting from cruise line insolvency.
6.2 Refunds are subject solely to the cruise line’s financial position and policies.
7.1 Guaranteed cabin categories permit cruise lines to allocate cabins at their discretion.
7.2 Cabin numbers and locations may change without notice.
7.3 The Broker is not liable for dissatisfaction relating to cabin location, noise, or configuration.
8.1 Cruise lines reserve the right to refuse boarding or remove passengers for:
8.2 No refund is guaranteed in such cases.
8.3 The Broker accepts no liability for removal or denied boarding decisions made by cruise lines.
9.1 Shore excursions may be operated by third-party providers.
9.2 The Broker is not liable for injury, loss, delay, or cancellation relating to shore excursions, whether booked through the cruise line or independently.
10.1 Clients booking independent flights (not cruise-line packaged air) assume full risk for:
10.2 The Broker strongly recommends arriving at the embarkation port at least one day prior to departure.
11.1 If a cruise is cancelled, disputed, or charged back resulting in commission reversal, the Client agrees to reimburse the Broker for:
11.2 This clause survives cancellation or completion of travel.
12.1 Many cruise lines require disputes to be governed by foreign jurisdictions (often the United States).
12.2 The Client acknowledges they may be subject to foreign legal systems under the cruise contract.
12.3 The Broker bears no responsibility for enforcement or litigation under cruise line contracts.
13.1 Payment of a cruise deposit constitutes acceptance of:
