Heavenly Destinations, Unforgettable Memories

Privacy Policy

1. Our Commitment to Your Privacy

At A Slice of Heaven Travel, we are committed to protecting your privacy and handling your personal information in a transparent, secure and respectful way.

We comply with the New Zealand Privacy Act 2020 and, where applicable, international data protection laws including the General Data Protection Regulation (GDPR).

3. Pricing & Errors

This policy applies to all personal information collected through:

  • Our website
  • Email, phone and social media communications
  • Booking and enquiry processes
  • Third-party travel suppliers

3. What is Personal Information

Personal information is any information about an identifiable individual. This includes details that can directly or indirectly identify you.

4. What Information We Collect

We collect only what is necessary to deliver your travel experience:

Personal Details

  • Name, address, phone number, email
  • Date of birth

Travel information

  • Passport details
  • Frequent flyer numbers
  • Travel preferences

Booking & financial information

  • Payment details (securely processed)
  • Booking history

Sensitive information (only where required)

  • Medical conditions
  • Dietary requirements
  • Accessibility needs

We collect sensitive data only with your consent and where necessary for your travel arrangements, consistent with industry practices.

5. How We Collect Your Information

We collect your information directly from you when you:

  • Make an enquiry or booking
  • Contact us via phone, email, or website
  • Subscribe to marketing
  • Provide feedback or complete forms

We may also collect information:

  • From someone booking on your behalf (with assumed consent)
  • From travel providers and partners
  • From website usage (cookies, analytics, IP data)

6. How We Use Your Information

We use your personal information to:

  • Arrange and manage your travel bookings
  • Communicate with you about your trip
  • Provide invoices and documentation
  • Personalise your travel experience
  • Improve our services and website
  • Send relevant offers and updates (you may opt out anytime)

7. Disclosure of Your Information

We may share your information with:

  • Airlines, hotels, cruise lines and tour operators
  • Payment processors and booking platforms
  • IT, marketing and support providers
  • Government or regulatory authorities where required

As a travel agent, we act as an intermediary/agent, meaning your data is shared with suppliers to fulfil your booking.
We do not sell your personal information.

8. International Transfers

Due to the global nature of travel, your personal information may be transferred to overseas providers.

These providers may be located in countries with different privacy laws. By using our services, you acknowledge and consent to this transfer where necessary to complete your travel arrangements.

9. Cookies & Website Data

Our website uses cookies and similar technologies to improve your experience:

Cookies may collect:

  • Device information
  • IP address
  • Browsing behaviour

These technologies help us:

  • Improve website performance
  • Personalise content
  • Analyse usage trends

You can disable cookies through your browser settings.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those sites. You should review their privacy policies before providing personal information.

11. Data Security

We take reasonable steps to protect your personal information through:

  • Secure systems and encryption
  • Restricted access
  • Trusted third-party providers

However, due to the nature of the internet, we cannot guarantee absolute security.

12. Accuracy of Information

We rely on the information you provide.

You are responsible for ensuring your personal information is accurate and up to date. Incorrect information may impact your travel arrangements.

13. Your Rights (NZ Privacy Act)

You have the right to:

  • Access your personal information
  • Request corrections
  • Withdraw consent for marketing
  • Lodge a complaint

14. GDPR (EU/UK Clients)

If you are located in the European Economic Area (EEA) or United Kingdom, the following applies:

Lawful Basis for Processing

We process your personal data based on:

  • Contractual necessity (to provide travel services)
  • Consent (for marketing or sensitive data)
  • Legitimate interests (business improvement, fraud prevention)
  • Legal obligations

Your GDPR Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

Data Retention

We retain your data only as long as necessary for:

  • Travel services
  • Legal and accounting obligations
  • Business operations

15. Marketing Communications

We may send you travel offers, inspiration and updates.

You can unsubscribe at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting us directly

16. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

17. Contact Us

A Slice of Heaven Travel

Email: tracy@asliceofheaventravel.co.nz